Careers with ATENO

Job Overview

We are seeking a highly motivated and experienced individual to join our team as a Festival Payment Infrastructure Installer. The successful candidate will be responsible for installing and maintaining payment infrastructure at various festivals, ensuring that festival-goers have a seamless and efficient payment experience.

Key Responsibilities:

• Work with festival organisers to plan and coordinate the installation and setup of payment infrastructure, including point-of-sale (POS) systems, card readers, and other payment-related equipment.
• Install and configure payment infrastructure on-site at festivals, including setting up and testing equipment, connecting devices to networks, and troubleshooting technical issues.
• Train festival staff and vendors on how to use the payment infrastructure, including how to process payments, troubleshoot common issues, and maintain equipment.
• Monitor payment infrastructure throughout the festival, ensuring that all systems are functioning properly and responding quickly to any technical issues or equipment malfunctions.
• Maintain an inventory of all payment-related equipment and supplies, ensuring that all equipment is properly stored, secured, and maintained.
• Work closely with festival organisers, vendors, and other stakeholders to ensure that payment infrastructure meets their needs and that any issues are promptly addressed.

Requirements:

• Strong technical skills, including experience with computer networks, software installation, and troubleshooting.
• Excellent communication and interpersonal skills, with the ability to work effectively with a wide range of stakeholders.
• Ability to work independently and as part of a team, with a high level of attention to detail and a strong sense of urgency.
• Willingness to work flexible hours, including weekends and holidays, as needed.

Job Overview

We are seeking highly motivated and experienced individuals to join our team as Remote EPOS Support Specialists. The successful candidates will be responsible for providing remote support for EPOS systems being installed and managed on temporary event sites, ensuring a seamless and efficient payment experience for event attendees.

Key Responsibilities:

• Provide remote support to on-site engineers and clients during the installation, configuration, and maintenance of EPOS systems at temporary event sites.
• Triage and resolve a wide range of software and hardware issues, working closely with on-site engineers to dispatch repair jobs as needed.
• Maintain availability 24/7 to promptly address client concerns and ensure SLAs are met.
• Communicate effectively with clients, on-site engineers, and other stakeholders to diagnose issues and provide solutions in a timely manner.
• Offer guidance and training to clients on preventing and resolving EPOS system issues.
• Perform remote updates and maintenance tasks to ensure EPOS systems remain up-to-date and secure.
• Work closely with team members and stakeholders to continuously improve support processes and deliver exceptional customer service.

Requirements:

• Strong technical skills, including experience with EPOS systems, computer networks, software installation, and troubleshooting.
• Excellent communication and interpersonal skills, with the ability to work effectively with a wide range of stakeholders.
• Ability to work independently and as part of a team, with a high level of attention to detail and a strong sense of urgency.
• Willingness to work flexible hours, including weekends and holidays, as needed.
• Commitment to providing outstanding customer service and minimising system downtime for clients.

Job Overview

At ATENO Systems, we are seeking an experienced and detail-oriented Office Coordinator to join our team. The primary focus of this role is to support our on-site engineers in delivering an efficient installation at events. The ideal candidate will be highly organized, detail-oriented, and able to multitask in a fast-paced environment. The Office Coordinator will be responsible for managing and maintaining equipment stocks, liaising with external stakeholders to coordinate work between teams, and allocating support tickets to engineers during the event

Key Responsibilities:

• Manage and maintain equipment stocks, ensuring that all equipment is accounted for and in good working condition.
• Coordinate with external stakeholders to schedule work between teams and ensure timely delivery of equipment, materials and service.
• Allocate support tickets to engineers during the event and monitor progress to ensure timely resolution of issues.
• Work closely with the Project Manager to ensure that the installation plan is closely followed and amended when necessary.
• Create and maintain detailed reports on the progress of the installation, including equipment inventory, engineer progress, and issue resolution.
• Communicate with clients, vendors, and internal staff to ensure that everyone is kept informed of the installation progress.
• Assist with administrative tasks, such as filing, data entry, and document preparation.

Requirements:

• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills, with the ability to work effectively with a wide range of stakeholders.
• Ability to work independently and as part of a team, with a high level of attention to detail and a strong sense of urgency.
• Willingness to work flexible hours, including weekends and holidays, as needed.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and other office software.
• Ability to prioritize tasks and meet deadlines.
• Experience with inventory management and logistics.
• Ability to maintain confidentiality and handle sensitive information.

Job Overview

At ATENO Systems, we are looking for a dedicated and motivated Junior Network Engineer to join our team. Under the guidance of a Senior Network Engineer, the primary focus of this role is to assist in the installation, support, and dismantling of temporary network infrastructure for a variety of events, including large festivals and Formula 1 races. The ideal candidate will be a quick learner, have a basic understanding of network engineering, and be able to adapt to the unique challenges presented by event-based network installations. The Junior Network Engineer will work closely with other members of the team, including the Office Coordinator and Project Manager, to ensure the successful implementation and operation of network infrastructure for our clients.

Multiple vacancies are available.

Key Responsibilities:

• Assist the Senior Network Engineer in installing and supporting temporary network infrastructure for events of all sizes.
• Work under the guidance of the Senior Network Engineer to implement network installation plans based on client requirements and event-specific needs.
• Troubleshoot and resolve network-related issues under the supervision of the Senior Network Engineer, ensuring minimal downtime and disruption to event operations.
• Monitor and maintain network performance, conducting regular tests and adjustments under the direction of the Senior Network Engineer to optimize network stability and reliability.
• Coordinate with the Office Coordinator to manage and maintain equipment stocks, ensuring that all networking equipment is accounted for and in good working condition.
• Provide technical support to on-site engineers and other team members, as directed by the Senior Network Engineer.
• Assist in dismantling and packing up network infrastructure after the completion of the event, ensuring proper inventory management and safe storage of equipment.
• Prepare detailed reports on network performance, issues, and resolutions under the guidance of the Senior Network Engineer for post-event review and analysis.

Requirements:

• Bachelor's degree in computer science, network engineering, or a related field, or equivalent work experience.
• At least 1 year of experience in network engineering or a related field, with a focus on supporting network infrastructure.
• Basic knowledge of networking protocols, hardware, and software.
• Experience with temporary event-based network installations is a plus.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and as part of a team, with a strong sense of urgency and attention to detail.
• Willingness to work flexible hours, including weekends and holidays, as needed.
• Strong communication and interpersonal skills, with the ability to work effectively with a wide range of stakeholders.
• Relevant certifications, such as CCNA, CCENT, or CompTIA Network+, are preferred.
• A valid driver's license and the ability to travel to various event locations.

Job Overview

At ATENO Systems, we are seeking a highly experienced and knowledgeable Senior Network Engineer to join our team. The primary focus of this role is to design, oversee the installation, support, and dismantling of temporary network infrastructure for a variety of events, including large festivals and other high-profile events around the UK. The ideal candidate will be a strategic thinker, have a strong background in network engineering, and be able to adapt to the unique challenges presented by event-based network installations. The Senior Network Engineer will work closely with other members of the team, including the Office Coordinator and Project Manager, as well as mentor and guide Junior Network Engineers to ensure the successful implementation and operation of network infrastructure for our clients.

Key Responsibilities:

• Design, plan, and oversee the installation and support of temporary network infrastructure for various events, including but not limited to, large festivals and high-profile events.
• Collaborate with the Project Manager to develop and implement network installation plans based on client requirements and event-specific needs.
• Provide guidance and mentorship to Junior Network Engineers, ensuring they are properly trained and equipped to support network installations.
• Troubleshoot and resolve complex network-related issues during the event, ensuring minimal downtime and disruption to event operations.
• Monitor and maintain network performance, conducting regular tests and adjustments to optimize network stability and reliability.
• Coordinate with the Office Coordinator to manage and maintain equipment stocks, ensuring that all networking equipment is accounted for and in good working condition.
• Provide technical support and expertise to on-site engineers and other team members, as needed.
• Dismantle and pack up network infrastructure after the completion of the event, ensuring proper inventory management and safe storage of equipment.
• Prepare detailed reports on network performance, issues, and resolutions for post-event review and analysis.
• Stay current with industry trends and advancements in network technology, recommending and implementing improvements to existing processes and systems.

Requirements:

• Bachelor's degree in computer science, network engineering, or a related field.
• A minimum of 5 years of experience in network engineering, with a focus on designing, installing, and supporting network infrastructure.
• Strong knowledge of networking protocols, hardware, and software.
• Experience with temporary event-based network installations is highly desirable.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and as part of a team, with a strong sense of urgency and attention to detail.
• Willingness to work flexible hours, including weekends and holidays, as needed.
• Strong communication and interpersonal skills, with the ability to work effectively with a wide range of stakeholders.
• CCNA, CCNP, or other relevant certifications are required.
• A valid driver's license and the ability to travel to various event locations.

Job Overview

At ATENO Systems, we are seeking a diligent and detail-oriented Payroll Assistant to join our team in a remote capacity. The primary focus of this role is to support our Finance department in managing payroll operations for our employees. The ideal candidate will have a basic understanding of payroll processing, excellent attention to detail, and the ability to handle sensitive information with discretion. The Payroll Assistant will work closely with the Finance team and Human Resources to ensure accurate and timely payroll processing for our diverse workforce.

Key Responsibilities:

• Assist in the accurate and timely processing of payroll for all employees.
• Maintain employee payroll records, including hours worked, deductions, reimbursements, and other relevant information.
• Collaborate with the Human Resources department to ensure the proper onboarding of new employees, including the collection and verification of required documents.
• Calculate and process payroll adjustments, such as overtime, bonuses, and other special payments.
• Assist in the preparation and distribution of payroll reports for management and other stakeholders.
• Respond to employee inquiries regarding payroll issues or discrepancies, providing timely and accurate information and resolutions.
• Stay current with changes in payroll tax laws and regulations, ensuring Ateno Systems remains in compliance with all applicable requirements.
• Assist in the preparation of documents, such as P45s and other relevant forms.
• Support the Finance team in additional tasks and projects, as needed.

Requirements:

• Relevant A-level qualification or equivalent
• At least 1 year of experience in an administrative, clerical, or payroll support role.
• Basic knowledge of payroll principles and practices is a plus.
• Proficient in Microsoft Office, particularly Excel, and the ability to learn payroll software.
• Excellent attention to detail and the ability to handle sensitive information with discretion.
• Ability to work independently and manage time effectively in a remote work environment.
• Strong communication and interpersonal skills, with the ability to work effectively with a wide range of stakeholders.
• Willingness to stay current with changes in payroll tax laws and regulations.
• Experience working with remote teams is a plus.

Job Overview

At ATENO Systems, we are seeking a highly motivated and results-driven Business Development Representative to join our team. The primary focus of this role is to promote our events technology services, including EPOS installations, software development, and network infrastructure solutions, to clients in the UK and around the world. The ideal candidate will have excellent communication and relationship-building skills and a strong desire to succeed. The Business Development Representative will work closely with our Sales and Marketing teams to identify potential clients, build relationships, and close deals that contribute to the growth of our business.

Key Responsibilities:

• Identify and engage with potential clients in the events industry, including festival organisers, Formula 1 races, and other large-scale events, to promote our services and solutions.
• Develop and maintain a deep understanding of our services and offerings, including EPOS installations, software development, and network infrastructure, to effectively communicate their value to clients.
• Build and maintain strong relationships with clients, providing excellent customer service and addressing any questions or concerns.
• Conduct presentations and product demonstrations, as needed, to showcase our solutions and services to potential clients.
• Collaborate with the Sales and Marketing teams to develop and implement sales strategies and campaigns that effectively target and engage potential clients.
• Attend industry events and conferences, as needed, to network with potential clients and stay current with industry trends and developments.
• Track and report on sales activities, including leads generated, meetings scheduled, deals closed, and commissions earned, to Sales and Marketing teams.

Requirements:

• Proven experience in a business development, sales, or customer-facing role, preferably in the events technology industry.
• Excellent communication and interpersonal skills, with the ability to effectively engage with a wide range of stakeholders.
• Strong relationship-building and networking skills, with a proven track record of closing deals and generating revenue.
• Self-motivated and results-driven, with the ability to work independently and stay focused on achieving sales targets.
• Knowledge of EPOS installations, software development, and network infrastructure solutions is a plus.
• Ability to travel to various event locations and industry conferences, as needed.
• Strong negotiation and closing skills.
• Proficient in Microsoft Office and CRM software.

Job Overview

At ATENO Systems, we are seeking an experienced and passionate Senior Data Engineer to join our team. In this highly technical role, you will be responsible for designing and implementing streaming data pipelines and working closely with the Engineering team. The ideal candidate will have a deep understanding of data engineering technologies and tools, excellent problem-solving skills, and a strong desire to contribute to our most crucial tech systems.

Key Responsibilities:

• Design and implement streaming data pipelines using tools and technologies such as Kafka, Athena.
• Extract data from various sources, including APIs, databases, and flat files, and transform it using ETL (extract, transform, load) techniques.
• Load data into data warehouses, data lakes, and other data storage systems.
• Write documentation and maintain version control for data pipelines.
• Monitor and maintain data pipelines to ensure smooth and efficient operation.
• Participate in data governance efforts, including data security, data privacy, and data quality.
• Stay up-to-date with emerging trends and technologies in the data engineering field.
• Troubleshoot infrastructure-related issues as needed.
• Participate in architecture and system design discussions, providing critical feedback.
• Collaborate with Engineering Managers and Developers to find the best solutions for their data needs.

Requirements:

• A minimum of 4 years of experience working with productive software engineering teams and writing high-quality software.
• Knowledge of designing and implementing streaming data pipelines using AWS services such as Athena, Kinesis, Redshift Quicksight, Glue and managed Kafka
• Effective communication skills, both written and oral, as this role will be working closely with people from all over the organisation.
• Independent, fast-learning, self-starter with a strong sense of ownership over solving complex problems.
• Empathy and interest in supporting and growing your teammates and yourself through feedback, pairing, and code reviews.
• Ability to write documentation and maintain version control for data pipelines.
• Experience in monitoring and maintaining data pipelines for efficiency and smooth operation.

Job Overview

We are currently seeking a highly skilled and experienced EPOS Project Manager to spearhead the planning, execution, and completion of complex EPOS system projects for major events. The successful candidate will be responsible for delivering end-to-end EPOS solutions for festivals of various sizes, ensuring a seamless cashless experience for attendees. This role requires the ability to work long weeks back-to-back and stay on-site or nearby event locations, while effectively managing resources and meeting stringent deadlines.

Key Responsibilities

• Develop and implement comprehensive project plans, including scope, objectives, timelines, and deliverables for EPOS system installations at major events.
• Oversee the maintenance and support of EPOS systems throughout the event lifecycle, closely coordinating with both remote and on-site support teams to ensure optimal performance.
• Manage the de-rig process, guaranteeing the timely removal and proper handling of EPOS systems following event conclusion.
• Collaborate with various stakeholders, including power, internet, and structure providers, to integrate EPOS solutions seamlessly within the event infrastructure.
• Continuously monitor and evaluate the performance of EPOS systems, proactively identifying and addressing potential issues to minimise downtime and maximise efficiency.
• Provide exceptional customer service by promptly addressing concerns or issues raised by event organisers or attendees, and ensuring a positive EPOS experience.

Requirements

• Extensive experience in project management, preferably within the EPOS, events, or technology industry.
• In-depth knowledge of EPOS systems, cashless payment options, and related technologies.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.
• Flexibility and adaptability to work long weeks back-to-back and stay on-site or at nearby event locations.
• Proven ability to manage high-pressure situations and meet tight deadlines.
• Strong commitment to providing top-notch customer service and ensuring a seamless EPOS experience for event attendees.
• A degree in a related field or project management certifications such as PMP, PRINCE2, or AMP is preferred.
• Experience with a variety of EPOS and computing hardware is preferred, but full training will be provided.
• Valid driver's license preferred.
• Prior experience managing teams in high-pressure environments with strict deadlines preferred.
• Proficiency in budget management, employee time management, client stakeholder communication, and reporting.