Terminal Rental

Our rental service offers a range of EPOS equipment that is perfect for festivals of all sizes. From small-scale events to large-scale festivals, our equipment can cater to your needs.

We are proud to specialise in providing EPOS equipment for cashless festivals. With the rise of digital payments, many festivals are transitioning to a cashless system to improve security and convenience for their attendees. Our equipment supports a range of cashless payment options, including contactless card payments, mobile payments, and even cryptocurrency.

Our team of experts will work closely with you to ensure that your festival's cashless system is set up and ready to go. We can provide guidance on the best payment options for your festival, and help you create a seamless payment process for your attendees.

Our cashless EPOS equipment is designed to be user-friendly, with intuitive interfaces and easy-to-use features. We offer a range of products that are perfect for managing cashless transactions, including card machines, contactless readers, and mobile payment devices. Our team of experts will be on hand to provide technical support and guidance throughout your rental period, ensuring that you have a stress-free experience.

We understand that security is a top priority for cashless festivals, and our equipment is designed with this in mind. Our devices are equipped with the latest security features, including encryption and secure communication protocols, to ensure that your attendees' transactions are protected.

In summary, our cashless festival EPOS equipment rental service offers:

Specialisation in cashless festivals
Support for a range of cashless payment options
Expert guidance on creating a seamless payment process
User-friendly and secure equipment
Modern and reliable technology

Deployment

Our team of experienced engineers are experts in festival installations and have worked on events of all sizes. We understand the unique challenges that come with setting up a festival, including working with other stakeholders such as power, internet, and structure providers.

We pride ourselves on our speed and flexibility and can work with you to create a bespoke installation plan that meets your festival's specific requirements. Our team will work closely with you to understand your needs and ensure that our installation service is tailored to your festival's rapid build.

We understand that time is of the essence when it comes to setting up a festival, and our installation service is designed with this in mind. We will work closely with other stakeholders to ensure that our installation service is coordinated and integrated with the overall festival build.

Our standard installation can take as little as one day, providing flexibility and cost saving by reducing hire duration.

On-site Support

In addition to our remote support offering, we also provide an onsite support service for our deployed terminals. This service gives you peace of mind knowing that in the event of an issue, a qualified engineer will be available to respond promptly. Our onsite engineers are equipped with the necessary tools and expertise to diagnose and resolve hardware issues, and can also provide maintenance and updates to keep your EPOS systems running smoothly.

When combined with our advanced monitoring system, our engineers can proactively identify and resolve issues before they even impact your customers. This helps to minimise downtime and ensure that your EPOS systems are operating at optimal levels at all times.

However, we understand that having onsite resources can be costly, which is why we also offer a lean, cost-optimised service in combination with our remote support offering. By utilising our dedicated offsite help desk, we can diagnose and resolve software issues remotely, reducing the need for onsite resources. This approach not only helps to reduce costs, but also provides a more efficient and streamlined support experience for our clients.

Overall, our onsite and remote support offerings work together to provide a comprehensive support service that ensures your EPOS systems are always operational, efficient, and cost-effective.

Remote Support

Here in Manchester, we have a team of EPOS experts who can triage and resolve a huge range of issues. They are available 24/7 and are equipped to troubleshoot software and hardware issues. They are in direct communication with our on-site engineers and are responsible for dispatching jobs for repair.

Our team will ensure that your SLAs are met by escalating issues directly to the relevant engineer.

Additionally, our remote helpdesk team is highly trained in providing effective and efficient customer service. They understand the importance of minimising downtime and keeping your EPOS systems up and running smoothly.

When you contact our remote helpdesk, you can expect prompt and professional assistance. Our team will work with you to diagnose the issue and provide a solution as quickly as possible. They can also provide guidance and training on how to prevent similar issues from occurring in the future.

We understand that technical issues can be frustrating and disruptive, especially during busy festival periods. That's why we offer 24/7 support to ensure that you have access to help whenever you need it.

In addition to troubleshooting and dispatching repair jobs, our remote helpdesk team can also perform remote updates and maintenance tasks to keep your EPOS systems running smoothly. This proactive approach helps to prevent issues before they occur and ensures that your systems are always up to date with the latest software and security patches.

Overall, our remote helpdesk is a vital component of our festival EPOS services. It provides a seamless support experience and ensures that your EPOS systems remain operational and effective throughout the festival season.